General information
HayTime Oy, business ID: 3388563-4, address: Haimoon Myllytie 42; sells products to businesses and adult individuals in the EU. These terms of delivery apply to orders placed for products in our online shop and to similar deliveries.
These terms and conditions are valid from 15.9.2023 . We can change our delivery terms unilaterally, so please check our delivery terms before ordering products from our online store.
Products and product prices
The characteristics and prices of the products in the online shop are shown in the product description of each product. We reserve the right to change prices and delivery charges, so please check with us. prices in your shopping cart before you accept the order. The prices of the products include taxes, which are indicated in the shopping cart and in the order confirmation.
Delivery charges
The delivery costs charged for an order depend on the product itself and the delivery method chosen. Delivery charges are automatically added to the total amount of the order. You can see the delivery charges for your order in your shopping cart before you accept the order.
Ordering and contract
You can order products on our online shop website by adding them to your shopping cart, confirming your order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. You understand that by ordering from our online store, you agree to our terms of delivery.
Payment and payment methods
You can pay for your order using the payment methods described in the online shop and available in the shopping cart.
Order and payment confirmation
After a successful order, an order confirmation email will be sent to your email address, so please provide your email address when you place your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Delivery method
We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order.
Delivery time
Our most common delivery times to the EU are 1-5 days, depending on the order and delivery method.
Right of withdrawal and refund conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods.
Cancellation notice must be made clearly to our email address below or in writing with the goods you are returning.
The right of withdrawal applies only to products that are in their original packaging, unused and well packed for return.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the notice of cancellation is given to our return address below. If necessary, the person returning the goods must prove that they were returned within the time limit, for example by means of a return receipt. The returning party must pay the costs of the return. These costs will not be reimbursed to the returning party.
When returning a delivered order, please include your order number, name and contact details.
We will refund the money you have paid for the order without delay in accordance with consumer protection law.
Our return address:
HayTime Oy
Haimoon mill road 42
03400 Vihti
Shipment check, error and problems
Please check the delivery as soon as you receive it. If the product is lost or damaged during transport, or otherwise does not correspond to your order or is faulty, please notify us as soon as possible and within 14 days at the latest. In consumer transactions, we comply with the mandatory liability provisions of the Consumer Protection Act.
Guarantee
Customer service
Our staff will help you with any questions related to your order. Please contact us either by email (info@haytime.fi) or via the contact form on our website.
Limitation of liability
HayTime Oy shall not be liable for any indirect or direct damage related to the order, delivery or product, except to the extent that a mandatory provision of the Consumer Protection Act or other mandatory law has provided otherwise with respect to such damage.
Disagreements
We aim to resolve any disputes regarding your order by agreement in the first instance, so please contact our customer service team in the first instance to settle the matter.
If a dispute over a commercial contract cannot be resolved by negotiation between the parties, the consumer can refer the matter to the Consumer Disputes Board(www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service of the Local Register Offices(www.kuluttajaneuvonta.fi).
